We want to ensure that you are completely satisfied with your purchase from us. However, if you ever change your mind or are not satisfied with your purchase, you have the right to withdraw from your contract within 14 days without providing any reason.

Withdrawal Period: The period for withdrawal is 14 days from the day you, or a third party designated by you who is not the carrier, took possession of the goods. For digital content not delivered on a physical medium, this period begins on the day the contract was concluded, which includes, for example, software optimization.

How to Withdraw: To exercise your right of withdrawal, you can inform us, Miniparts24, of your decision to withdraw from this contract through a clear statement (e.g., by letter or email). You can also use the return option in your customer account.

Consequences of Withdrawal: If you withdraw from this contract, we will refund all payments we have received from you, excluding delivery costs. We will make these refunds promptly and no later than 14 days from the day we received notification of your withdrawal and received the goods undamaged.

Return of Goods: You must return the goods promptly and in any case no later than 14 days from the day you informed us of your withdrawal from this contract. You are responsible for the direct costs of the return.

Please make sure to include the return form with the return shipment. You can download it here.

Exclusion of the Right of Withdrawal: Please be aware that the right of withdrawal does not apply to certain goods, such as sealed products that are unsuitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery.

We hope you are always satisfied with your purchase at Miniparts24. If you have any questions regarding the right of withdrawal or your purchase, we are happy to assist you.